How Paul West Applies the Stairstep and Discovery Questions
Paul West breaks down for Jessica Harrington how he applies the stairstep and discovery questions. Download
Tag: Client experience
How Do you Ask for the Next Meeting in the Discovery Meeting
Paul West joins Jessica Harrington to talk about how to ask for the next meeting in a discovery meeting. Download
Transitioning from Small Talk in a Discovery Meeting
Jessica Harrington and Paul West discuss transitioning from small talk in a discovery meeting. Download
Connecting with Clients: the New Version of “Know Your Client”
Preston Cherry talks with Sarah Cain about how connecting with your clients is the new version of knowing your clients. Download
Sample Firm Service Standards
Use this resource as a guide when creating client service standards for your firm. Download
Year in the Life of a Client
Use this resource as a template to create a document detailing a year in the life for clients of your firm. Download